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2016 Technology Welcome

posted Aug 12, 2015, 4:46 PM by Cash Keith   [ updated Aug 12, 2015, 5:07 PM ]

For UCISD staff who are returning to us, welcome back! For those who are new to our district, welcome aboard! On behalf of the UCISD Technology Department we would like to let you know that we are glad you are here and look forward to another year of assisting you with your technology needs. If you are unfamiliar with our staff, please take a moment to browse our Google+ profiles so you’ll know our faces and we look forward to meeting you in person very soon.

As many of you are aware, we were very fortunate this summer to do major technology infrastructure upgrades at six of our campuses (Dalton, Anthon Benson, Robb, Flores and Batesville). These upgrades consisted of installation of new switches, routers and wireless access points throughout each of these campuses to bring them up to date and capable of supporting new technology initiatives for our students. We are very excited that this project is now complete and that you will be able to have these resources this year.

Our mission and sole purpose is to serve you. To help us do the best job we can at addressing everyone’s needs in a timely manner we do use a work order system. Depending on the type of assistance you are needing and so that it is routed to the appropriate personnel, we have two methods for you to let us know you need help.

For general technology issues (e.g. a piece of hardware is not working, a phone needs to be reconfigured, etc. - think of “operational type service that will require a technician”), please submit your request in our Eduphoria Help Desk System.

For assistance with an application (access or how to do something), please submit your request through our Google Form (also see Mrs. Espinoza’s post on this system).

When it comes to purchasing of technology items; all orders are quoted, ordered and installed through the technology department at central office. Please start your request process through your campus office or division supervisor’s office. Once requested from your appropriate staff, we will create a project and handle everything from that point until it is installed.

I hope this message helps explain how we can work together to make this an awesome school year!

-Cash Keith Director of Technology